Development of the Virtual Chat Service (Chatbot) on the Website

The focus group for developing the Virtual Chat Service (Chatbot) on the Authority's website aims to:

Providing a Seamless User Experience: This service aims to deliver instant answers to user inquiries, providing the requested information promptly and efficiently.

Increasing Operational Efficiency: The service aims to enhance operational efficiency and enable service delivery to a larger number of beneficiaries.

Providing Technical Support: This service contributes to offering technical assistance to users regarding various services, thereby enhancing beneficiary satisfaction.

Target Audience:

Persons with disabilities and their families.

Initiative Card on the Tafaul Platform:
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