Service-Level Agreement (SLA):

​ ​ The SLA encompasses all services listed on the “Services page”, regardless of whether they are intended for agencies and institutions or for individuals with disabilities and their families. Each agency delivering a service will incorporate a dedicated service-level agreement for each specific service offered

Assistance and Support:

The Authority of People with Disability’s website offers assistance and support for as many beneficiaries as possible through readable content, multimedia, detailed information, and links to various forms of assistance, such as , , , and Inquiries and Complaints. ​​​  ​

Privacy and Confidentiality  

The Authority of People with Disability places privacy and confidentiality of user information at the top of priorities and regards the privacy and confidentiality policy as part of the terms and conditions for using the Authority of People with Disability’s website. For more information about the privacy and confidentiality information, please visit the page. ​

Communication and Engagement Channels

The Authority of People with Disability is committed to interacting and responding to all beneficiaries’ inquiries through the Contact Us page ​.

To access the services statistics, click here. ​